PhonePe is inviting applications for the post of Operations Analyst for the year 2022. Here is everything that you need to know about the PhonePe Recruitment!
About PhonePe
PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.
Responsibilities
- Primarily handling merchant escalated cases daily.
- Working with the internal stakeholder to extract the resolution.
- Identify opportunities for process improvement, considering the merchant and partner experiences
- Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed
- If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively
- Flexible to take up extra initiative or additional work as per the organizational requirement
Eligibility
- Education – Graduate in any stream (10+2+3)
- Skills – Best written and communication skills & MS Office knowledge
- Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred
- Experience – 2 to 4 years
Location
Bangalore, Karnataka.
How To Apply For This Job?
To apply for the recruitment for Operations Analyst at PhonePe, click here.
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