Gartner is inviting applications for the post of Service Operations Associate for the year 2022. Here is everything that you need to know about this Gartner Recruitment!
About Gartner
Gartner, Inc. is a global research and consulting business that provides information, guidance, and tools to executives in IT, finance, HR, customer service and support, communications, legal and compliance, marketing, sales, and supply chain operations. The company’s headquarters are in Stamford, Connecticut. In the year 2000, the company changed its name from Gartner Group, Inc to Gartner. It is a component of the S&P 500 index.
Gartner’s research has traditionally focused on CIOs, senior IT, marketing, and supply chain management. With the purchase of CEB, Inc., the company has broadened its range and breadth of services to serve every business function across all industries and sizes of businesses. Large enterprises, government agencies, technological firms, and the financial community are among Gartner’s clientele. Over 15,000 organisations in over 100 countries are among its clients. Research, Executive Programs, Consulting, and Conferences are among the company’s goods and services. Gartner, which was founded in 1979, employs over 15,000 people in over 100 offices across the world.
Roles & Responsibilities
- Own and accountable for boosting R&P coverage by running client outreach operations for a large portfolio of clients
- Partner and enable services teams on client outreach operations
- Be responsible and accountable for driving web engagement, enabling event attendance, driving post-event engagement goals for 2-3 practices/1 BU in partnership with the service delivery team
- Be responsible and accountable for enabling engagement by retaining clients effectively across various touchpoints till actual engagement through events or the web actually happens: Event registrations and confirmation invites/ customized event and web engagement campaigns or marketing newsletters; Leverage research content and agenda to engage clients through reminders, follow-up campaigns from specialized marketing platforms in partnership with the Service Advisors team, Service CES and SDAs
- Send scheduling/ campaign outreaches through a campaign management tool
- Create validation trackers in google sheets/ excel, incorporating client details and inputs required by the services delivery associates for scheduling
- Improve the quality of processes & deliverables by establishing the right tracking mechanism
- Collaborate with internal teams and drive client scheduling to secure calls with all clients at the right frequency and help problem-solve to increase the show rate of clients
- Own stakeholder management, and relationship building with team members and with cross-functional units.
- Support on client list management to drive and implement initiatives leading to: Scheduling calls with 100% of the client base; maximize acceptance of the invites and show the rate of the calls; maximize outreach efficiency i.e. convert a client to show up for R&P in the least number of outreaches
- Identify opportunities to replace manual processes with the right automation opportunity
- Implement and replicate process optimization initiative with support from senior members of the team
- Prepare weekly/ monthly reports on the performance of the initiatives for internal and external stakeholder consumption
Requirements
- Science, Business/ Economics, Operations graduate with 0-3 years of experience in process management, and multi-team coordination management
- Excellent written, verbal communication skills with an ability to convey insights in a group meeting
- Intermediate excel skills
- Comfortable understanding data and working with large data points
How To Apply For This Job?
To apply for the Gartner Recruitment for Service Operations Associate, click here.
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