Airtel is inviting applications for the post of Relationship Manager for the year 2022. Here is everything that you need to know about this Airtel Recruitment!
About Airtel
Bharti Airtel Limited, often known as Airtel, is an Indian telecommunications services business headquartered in New Delhi. It has operations in 18 South Asian and African nations, as well as the Channel Islands. Depending on the country of operation, Airtel offers 2G, 4G LTE, 4G+ mobile services, fixed line broadband, and voice services.
Airtel’s VoLTE technology had also been pushed out across all Indian telecom circles. With around 457.96 million (45.796 crore) members, it is India’s second largest mobile network provider and the world’s second largest mobile network operator. In Millward Brown and WPP plc’s first ever Brandz ranking, Airtel was awarded India’s second most valuable brand.
About the Role
- To manage the entire customer life cycle for corporate accounts on telecom goods such as mobile, wireless, and data services.
- To ensure that CRES provides end-to-end service to corporate clients, satisfying their needs within the stated TAT and SLA.
- To work with corporate clients and guarantee that there are no escalations.
- To guarantee that service camps / coordinator meetings are held on a regular basis in order to maintain brand exposure at the corporate level as well as customer involvement.
Roles & Responsibilities
- To ensure that all business processes are followed to the letter.
- To improve the efficiency of collection: 60-90 days (COCP – MO & FL), 0-60 days (COCP – MO & FL)
- To increase revenue through churn control (COCP) and upselling.
- To manage and upsell existing and new Airtel products/services to corporations using the partner team’s life cycle management procedure.
- Index of Account Relationships: (Parameters such as Visit Adherence, Account Dossier, Complaints per Customer, Self-Care, and e-bill adoption will be included.)
- Suspension can be reduced by using efficient payment posting and virtual account administration.
- Track and analyse the company’s revenue performance across various products and services.
- Virtualization aided by PFH, self-care, and paperless bill media.
Eligibility
- At least 2-7 years of experience working in the telecommunications industry is required.
- Engineering degree and MBA/Business Administration in Marketing/Ops are required.
Location
Airtel Centre – Gurgaon
How To Apply For This Job?
To apply for the opening for Relationship Manager role at Airtel Recruitment, click here.
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