Mahindra First Choice Wheels is inviting applications for the post of Customer Experience Intern for the year 2024. Here is everything that you need to know about this Mahindra First Choice Internship!
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About Mahindra First Choice Wheels Limited
Mahindra First Choice Wheels’ focus is to provide wheels for a billion dreams. We are India’s leading multi-brand certified used car company, selling high-quality pre-owned vehicles with a guaranteed ‘wow’ factor. We deal in a variety of multi-brand old automobiles, repair them with our well-known 118-point quality inspection, and offer them with our best-in-class guarantee goods. Mahindra First Choice Wheels is a pioneer in the realm of eCommerce, moving beyond the retail arena.
The goal of Mahindra First Choice Wheels is to make wheels for a billion dreams come true. We are India’s largest multi-brand certified used car company, selling high-quality pre-owned automobiles with a ‘wow’ factor guaranteed. We buy and sell a wide range of multi-brand used cars, fix them using our well-known 118-point quality inspection, and provide them with our best-in-class warranty products. Mahindra First Choice Wheels is a forerunner in the field of eCommerce, having expanded beyond the area of retail.
Roles & Responsibilities
- Respond to escalated consumer complaints by email and phone
- Look into customer complaints and identify the underlying cause of the issue
- Work with other departments to quickly address consumer complaints
- Maintain precise documentation of client complaints and their outcomes.
- Check in with clients to make sure their concerns have been adequately addressed
- Identify persistent problems and suggest fixes to stop complaints in the future.
- Support the creation and use of customer service guidelines and protocols
- Share your thoughts and recommendations for enhancements with the management team on customer complaints.
- Keep up of market developments and top customer service techniques.
- Keep up with the complaint management information system and provide daily reports to the management.
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Requirements
- Currently working on a degree in engineering, business administration, marketing, communications, or a similar field
- Excellent writing and verbal communication abilities
- Excellent ability to solve problems
- The capacity to handle angry customers with professionalism and composure
- Good at organizing and paying attention to details
- The capacity to function both alone and together
- Expertise in customer service software and Microsoft Office
- A prior background in customer service or a similar industry is advantageous.
Location
Mumbai
Duration
The Mahindra First Choice internship will be for a period of 3 months.
Perks
Stipend: Rs.8,000 / month
- Practical experience in addressing client concerns and raising client satisfaction
- The chance to collaborate with a vibrant group in a quick-paced setting
- Obtain knowledge about how a customer-focused business operates
- Assistance and direction from seasoned experts in the domain
Deadline to Apply
The last date of applying for this internship is 10th May, 2024.
How To Apply For This Internship?
To apply for the Mahindra First Choice internship, click here.
To get early access to updates about similar opportunities, join Opportunity Track on WhatsApp or Telegram.
