Justdial is inviting applications for the post of Voice Operations Intern for the year 2023. Here is everything that you need to know about this Justdial Internship!
About Justdial
Justdial, India’s most popular local search engine, offers far more than meets the eye. The company, which began as a phone-based local directory in 1996, now offers more than 25 verticals on its website, including bills & recharge, book a table, book a taxi, book movie tickets, deals & offers, flight tickets, events, order groceries, order food, order flowers, and more. Justdial’s services aimed at simplifying day-to-day activities are available at the click of a button at a time when working smart is the everyday slogan. These services can be accessed through the web, mobile app, or WAP.
The company has over 12,000 employees and a database of approximately 30 million listings as of September 30, 2020, with offices in 11 cities across India. Justdial’s services are available in all major cities, making it a true one-stop shop for ‘anything, anywhere, anywhere.’
Roles & Responsibilities
1. Work on attending calls and providing information as requested by the caller
2. Ensure that appropriate information is provided while taking a call
3. Ensure that the duration of the call is within the standardized average time taken (ATT)
4. Work on transferring calls, as required, to the appropriate department – customer support or marketing
5. Work on adhering to the quality requirements and maximizing scores received in the scorecard (which measures performance and operating principles)
6. Work on the feedback received from the team leader, group leader, quality analyst, or trainer
7. Work on adhering to the compliance and policies set by the department
Location
Noida
Duration
The Justdial internship will be for a period of 6 months.
Perks
Stipend: Rs.10,000 / month
Certificate & Letter of Recommendation
Deadline to Apply
The last date of applying for this internship is 6th April, 2023.
How To Apply For These Internships?
To apply for the Justdial internship, click here.
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