Paisabazaar is inviting applications for the post of Call Quality Assurance Intern for the year 2023. Here is everything that you need to know about this Paisabazaar Internship!
About Paisabazaar
Paisabazaar is India’s largest consumer credit marketplace with a 51.4% market share, based on disbursals in Fiscal 2020. With 54 partnerships with large banks, large NBFCs, and fintech lenders, Paisabazaar aims to offer a wide choice of lending products for consumers on its platform. While being the market leader, Paisabazaar has also defined the vision for the lending industry by its Industry-first innovations like CoA and free credit score, and many more aiming to solve core consumer problems via a solid understanding of customer behavior, backed by cutting-edge tech, product, and analytics capabilities.
Paisabazaar has been recognized on several industry platforms with awards like Digital Lending Award at the Fintech India Innovation Awards, Excellence in Consumer Lending at IAMAI’s India Digital Awards, Outstanding Crisis Finance Innovation 2021 (Asia Pacific) Award, Most Innovative Lending Startup by India Fintech Forum, and Economic Times Most Promising Brand.
Roles & Responsibilities
1. Monitor and evaluate BPO agents’ interactions for adherence to quality standards and customer satisfaction
2. Assess agent performance using defined KPIs and provide constructive feedback for improvement
3. Collaborate with teams to identify process inefficiencies and propose enhancements
4. Maintain accurate records of evaluations and generate reports for management
5. Assist in training material development and delivery related to quality standards
6. Investigate root causes of quality issues and contribute to solutions
7. Ensure compliance with industry regulations and client-specific guidelines
8. Participate in calibration sessions to maintain evaluation consistency
9. Provide insights on customer preferences and pain points from evaluation data
Location
Gurgaon
Duration
The Paisabazaar internship will be for a period of 3 months.
Perks
Stipend: Rs.15,000 – 18,000 / month
Certificate & Letter of Recommendation
Deadline to Apply
The last date of applying for this internship is 15th September, 2023.
How To Apply For This Internship?
To apply for the Paisabazaar internship, click here.
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