Genpact is inviting applications for Technical Operations internship for the year 2021. Here is everything that you need to know about this Genpact Internship!
About Genpact
The name of the company, Genpact, is intended to emphasise the business impact it has on its clients. Genpact was listed on the New York Stock Exchange (NYSE) in August 2007 under the ticker ‘G.’ Since then, the firm has expanded from 32,000 employees and $823 million in revenue to 77,000+ employees and $2.57 billion in revenue (2016).
Job Description
You will be responsible for supporting internal IT operations 24 hours a day, seven days a week in this position. You’ll be actively involved in operational issues, collaborating with internal and external stakeholders to recover from system failures (proactive/reactive).
Roles & Responsibilities
- Basic understanding of performance adjustment and monitoring.
- Should be able to handle status and outage calls on a daily basis.
- Should be able to communicate well.
- Knowledgeable in the ITIL process.
- Conduct assessments with other key stakeholders to ensure that the platform is aligned with the organization’s business and regulatory requirements.
- Look for ways to improve and make sure we’re meeting the needs of the company.
- To become adept in new technologies, you must be a self-learner.
- Follow the defined SLAs and Goal Archiver.
- To maintain operational stability, bring in industry best practises.
- The uptime of the numerous customer projects being handled / monitored is your responsibility.
- In the form of daily shift reports, record the daily concerns handled / escalated.
- It is necessary to ensure that issues are resolved in accordance with the SLA agreements.
- Interaction with service providers, ticket creation, and fast follow-up.
- Adhere to the escalation chart and matrix provided.
- In the ticketing tool, tickets are updated on a regular basis and are of high quality.
- Assist the project team with new customer commissioning and modification requests.
- Processes for trouble ticketing and handover are exposed.
- Stick to the shift schedule and handover procedure.
- Should be able to document the problem’s nature.
- For a speedier and more accurate resolution, collaborate with several vendors and service providers.
Qualification
- A bachelor’s degree in computer science or a related field is required.
Preferred Qualifications
Good communication skills.
How To Apply For This Internship?
To apply for Genpact’s Finance internship, click here.
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